FAQS

PRE-ORDER DISCLAIMER

Please note that all preordered products are expected to be sent out within 4-8 weeks from the date of purchase, as we ensure careful production and quality control to deliver the best possible product to our valued customers

RETURN POLICY

Hello, Due to the nature of pet clothing and hygiene considerations, we regret to inform you that we cannot accept returns or offer refunds on any pet clothing purchases.

Thank you for your understanding!

RECEIVED A DEFECTIVE OR WRONG PRODUCT

We apologize for any order issues & we want to ensure you get the right item as quickly as possible! Feel free to send us an email at emeraldhue.help@gmail.com to notify us of the issue.

Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap.

Example: Showing the defect, the size, or wrong item

Item added to your cart

FAQS

PRE-ORDER DISCLAIMER

Please note that all preordered products are expected to be sent out within 4-8 weeks from the date of purchase, as we ensure careful production and quality control to deliver the best possible product to our valued customers

RETURN POLICY

Hello, Due to the nature of pet clothing and hygiene considerations, we regret to inform you that we cannot accept returns or offer refunds on any pet clothing purchases.

Thank you for your understanding!

RECEIVED A DEFECTIVE OR WRONG PRODUCT

CONTACT US BY EMAIL OR SOCIAL MEDIA

INSTAGRAM: @EMERALDHUEPUPS

TIKTOK: @EMERALDHUEPUPS

EMAIL: EMERALDHUE.HELP@GMAIL.COM